I am really happy today; in fact, I have been really happy for some time now. My happiness is rapidly being overtaken by excitement...

I’m excited about this decade. For one thing, it closes the door on a personally challenging ten years. And the start of a new year - and...

Ruth will be on stage with Jennifer Ebanks, Head of Customer Experience and Supplier Practice at Highways England, to discuss...

The world of highways maintenance is not the natural bedfellow of customer experience. After the Romans left (what have the Romans ever...

On Tuesday 2nd April, Lianne and Ruth will be speaking in the Traffex Theatre about the importance of being customer-focused in highways,...

In the February edition of Highways Magazine, Lianne discusses why customer experience is shaping the way we deliver highways maintenance...