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Feb 25, 20204 min read
Meaningful Measures of Happiness
I am really happy today; in fact, I have been really happy for some time now. My happiness is rapidly being overtaken by excitement...


Jan 8, 20204 min read
Happy New Year, and here's to a decade of positive social change
I’m excited about this decade. For one thing, it closes the door on a personally challenging ten years. And the start of a new year - and...

Aug 15, 20191 min read
We're performing at Strictly Blackpool!
Ruth will be on stage with Jennifer Ebanks, Head of Customer Experience and Supplier Practice at Highways England, to discuss...


Apr 29, 20194 min read
Why customer experience is finally causing a stir in Highways
The world of highways maintenance is not the natural bedfellow of customer experience. After the Romans left (what have the Romans ever...

Apr 1, 20191 min read
Why customer care matters to your business
On Tuesday 2nd April, Lianne and Ruth will be speaking in the Traffex Theatre about the importance of being customer-focused in highways,...

Apr 1, 20191 min read
Reshaping customer experience for road-users
In the February edition of Highways Magazine, Lianne discusses why customer experience is shaping the way we deliver highways maintenance...
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